BST JOURNEY

HR

Welcome to the BrightHouse Business Services Team's Trainings Hub!

Unlock your potential and enhance your skills through our engaging and dynamic trainings, designed to turbocharge your journey to success. Check out the tailored trainings below for Admin, HR, IT, Staffing, and Finance – each handpicked to elevate your expertise in the specific skills your role thrives on!

Fundamentals

Join us as we navigate the world of BST foundations and then move to specifics on each role. We promise, we're more fun than a pie chart at a party!

  • Develop Your Customer Service Skills

    Training Details: LinkedIn, 4 hr 19 min

    Description: Maintain customer focus by developing a service mindset while also managing customer expectations and problems. Learn skills for building relationships by listening to your customer's concerns. Expand your perspective from one of customer service to one of creating a positive customer experience.

    Tags: Emotional Intelligence

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    Make the Move From Individual Contributor to Manager

    Training Details: LinkedIn, 40 m

    Description: Before starting a new management role, it's important to prepare for a shift in mindset, priorities, and expectations. Join instructor Dr. Carolyn Goerner as she explores specific strategies for new managers to expand personal focus beyond individual performance and look to the broader success of the team. Carolyn discusses methods for successfully managing former peers, initiating difficult conversations, delegating work, talking about money, discussing performance, and more.

    Tags: Personal Growth

  • Building Rapport with Customers

    Training Details: LinkedIn, 27 min

    Description: Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you're speaking with. In this course, instructor Myra Golden helps customer service reps accomplish this by stepping through how to establish rapport within the first few seconds of a customer service interaction. Myra shares simple techniques that can help you kick off a conversation in a way that makes your customers feel respected, listened to, and at ease. Learn how to keep the conversation flowing by yielding to customers and pacing their words and expressions. Plus, discover techniques that can help you build rapport in specific situations, including chat interactions, emails, and circumstances in which you need to deliver bad news.

    Tags: Emotional Intelligence

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    Customer Service Foundations

    Training Details: LinkedIn, 1 hr 22 mins

    Description: Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

    Tags: Emotional Intelligence

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    Employee Relations

    Training Details: LinkedIn, 51 mins

    Description: Managing the relationship between an organization and its people is essential to providing fair and practical outcomes for both sides. But in the era of digital and automated work, employee relations is in need of a refresh. This course provides an introduction to employee relations for the 21st century—the techniques and tools for creating stronger, more effective representation for workers in all industries. Instructor Perry Timms describes the rights and protections of workers and the tools that employees have at their disposal for representation and negotiation, from collective bargaining to arbitration. He also explores the importance of a strong psychological contract between employees and organizations, buoyed by diversity, inclusion, well-being, and engagement. Finally, explore essential skills for managing employee relations, including working with union reps, handling conflict, and representing the organization professionally in disciplinary situations.

    Tags: Emotional Intelligence

  • Perform, Develop, Grow with Workday for Line Managers

    Training Details: LAB, 13 hrs 38 min

    Description: Learn more about Perform, Develop, Grow (PDG) and how you can use PDG, enabled by Workday, to unlock your potential and drive career success. Additional curated resources are provided to support Dynamic Discussions, including Year-End conversations.

    Please note this course is intended primarily for BST employees participating in Perform, Develop, Grow. At this time, employees at Digital Ventures, Expand, Inverto, and ValueScience employees and certain Global Specialty Business (GSB) employees will not participate in Perform, Develop, Grow.

    Tags: Technical

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    Learning Document Retention and Data Management

    Training Details: LinkedIn, 58 m

    Description: Do you know which documents to keep, and how long to keep them? A solid document-retention policy can preserve knowledge, prevent liabilities, and keep you compliant with government regulations. In this course, William R. Joseph will help you get the proper documentation and data-management policies in place at your organization. He introduces the basic concepts behind document retention, including: The golden rules of document and data retention. Preserving knowledge, relationships, and achievements through documentation. Federal and state requirements for retention. Guidelines for tax records, contracts, and other documents. Building a new policy. Storage systems and tools to consider. By the end of the course, you'll be able to build a plan that satisfies all the requirements and also protects your company's proprietary information.

    Tags: Technical

  • More Trainings to Come

  • https://lab.edcast.com/

  • Business Etiquette: Phone, Email, & Text

    Training Details: LinkedIn, 58 m

    Description: Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency. Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.

    Tags: Technical, Emotional Intelligence

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    Organization Communication

    Training Details: LinkedIn, 1 h 15 m

    Description: "Organizations are complex; so are the communications within them. In this course, communication instructor and coach Brenda Bailey-Hughes helps you evaluate your organization's communication strategy, focusing on seven key questions to ask yourself before every major project and change initiative. Along the way, Brenda shows how these key questions apply to four real-world scenarios at organizations of different sizes, locations, and functions. By the end of the course, you'll have the skills you need to improve the internal and external communication strategies at your company.

    Tags: Critical Thinking, Emotional Intelligence

  • Performance & Development for Line Managers

    Training Details: LinkedIn, 13h 38m

    Description: Learn more about Perform, Develop, Grow (PDG) and how you can use PDG, enabled by Workday, to unlock your potential and drive career success. Additional curated resources are provided to support Dynamic Discussions, including Year-End conversations.

    Please note this course is intended primarily for BST employees participating in Perform, Develop, Grow. At this time, employees at Digital Ventures, Expand, Inverto, and ValueScience employees and certain Global Specialty Business (GSB) employees will not participate in Perform, Develop, Grow.

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    Performance & Development Conversations

    Training Details: LinkedIn, 1 h

    Description: Learn what you as a Line Manager can do to make performance conversations positive, constructive, and engaging. Discuss interviewing for verbal feedback and employee assessments to prepare for PDO, mid-year feedback, and other informal performance and development discussions: Reach out to others to get input to round our your perspective of an employee's performance and development opportunities. Learn how to set the right goals for yourself or your direct reports so you focus on what really drives things forward for your career, as well as for BCG. It helps to create an environment of shared responsibility where each individual can grow and develop to achieve their maximum potential.

  • More Trainings to come!

  • More Trainings to come!

  • Administrative Professional Tips

    Training Details: LinkedIn, 3 h 20 m

    Description: Being an administrative professional is a rewarding and challenging career. This series provides tips to help you stay focused, balanced, and in sync with your boss-and become an invaluable asset to whatever company you work for. Executive assistant and coach April Stallworth helps you develop key skills such as gatekeeping, project management, and navigating office politics. She introduces tools to help you be more productive and efficient, and resources to find answers specific to your industry. She also helps you build your brand and your network, to help pave the way to your next job or promotion.

    Tags: Technical, Emotional Intelligence

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    Managing Your Calendar for Peak Productivity

    Training Details: LinkedIn, 1 h 7 m

    Description: You can manage your time more effectively by learning how to leverage the features of your calendar. In this course, best-selling author and time management expert Dave Crenshaw walks you through how to make your calendar work for you. Using both Microsoft Outlook and Google Calendar as examples, Dave covers universal and essential calendar optimization skills that work for any calendaring tool.He demonstrates how to use quick task features to serve as your actionable to-do list. He shows how to schedule extended projects to ensure nothing else gets in the way of the work getting done. He shares best practices for booking appointments and blocking out downtime. Dave also provides tips for creating strong time management patterns you can follow to coordinate multiple schedules and keep your days running smoothly.

    Tags: Technical

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    Managing Administrative Costs

    Training Details: LAB, 30 m

    Description: Managing administrative costs is a key component in making sure that a health insurance company is successful. In this module you will learn about administrative costs and their relevance, along with possible levers you can use to optimize these costs.

    Tags: Technical

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    Taking Control of Email

    Training Details: LinkedIn, 32 m

    Description: Make email more of a help than a hindrance. In this installment of the Productivity Tips series, productive leadership author and speaker Dave Crenshaw shares actionable, bite-sized tips for wrangling your inbox, crafting effective responses and replies, and creating clear expectations with email communication. Dave explains how to best deal with email overload, reduce distracting spam emails, and make use of your email archive. He also discusses how to write more impactful emails, craft concise responses that get the job done, and deal with situations when the person you contacted doesn't respond to your email.

    Tags: Technical, Project Management

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    Efficient Email Management

    Training Details: LinkedIn, 3 h 6 m

    Description: "Get a handle on your inbox. Learn to streamline your Outlook 2016 workflow with tips, strategies, and techniques for reviewing and organizing email. Gini Courter shows how to use views to rearrange and sort email, organize email with folders and categories, and use rules and Quick Steps to automate many common tasks. With these techniques, you'll cut down on the time and energy you spend on email every day.

    Tags: Technical, Project Management

  • More trainings to come!

  • More trainings to come!

  • Global Travel at BCG

    Training Details: LAB, 36 m

    Description: Learn about BCG's Global Travel Program. Understand more about the Travel Industry, BCG travel policies and travel booking tools and resources available (e.g., Global Travel Portal, AMEX GBT, Neo Online Booking Tool, etc.). Take home travel-related best practices to implement directly.

    Tags: Technical

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    BCG Travel Booking Tool

    Training Details: LAB, 30 m

    Description: Explore how the new BCG Travel Booking Tool can help you arrange all your travel needs in a smart, simple and digital way. Learn how to use the tool and what to keep in mind when arranging travel.

    Tags: Technical

  • Your L&D Organization as a Competitive Advantage

    Training Details: LinkedIn, 1 h 5 m

    Description: Learning and development (L&D) helps improve productivity, customer experience, and a business's bottom line. But many L&D professionals don't feel like they are part of their organization's success. To earn the support of executives and increase employee participation, you need to promote the value of training—positioning L&D as a competitive advantage and aligning with your organization's strategic goals. In this course, instructor Karl Kapp shows how to communicate the value of a strong L&D department, assess the maturity of your program, and align your learning goals with business strategy. Plus, learn how to measure the success of your L&D program against key learning metrics and business outcomes.

    Tags: Critical Thinking

  • More trainings to come!

  • Value Creation

    Training Details: LinkedIn, 1 h 24 m

    Description: "As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer's rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.

    Tags: Technical

  • Creating a Positive & Healthy Work Environment

    Training Details: LAB, 57 m

    Description: Being an administrative professional is a rewarding and challenging career. This series provides tips to help you stay focused, balanced, and in sync with your boss-and become an invaluable asset to whatever company you work for. Executive assistant and coach April Stallworth helps you develop key skills such as gatekeeping, project management, and navigating office politics. She introduces tools to help you be more productive and efficient, and resources to find answers specific to your industry. She also helps you build your brand and your network, to help pave the way to your next job or promotion.

    Tags: Emotional Intelligence

  • More trainings to come!

  • Social Interactions for Multinational Teams

    Training Details: LinkedIn, 51 m

    Description: If a fear of unknown differences causes you to shy away from international collaborations, you can overcome such concerns by learning how to communicate respectfully across cultures. This course explains how members of diverse workforces can effectively correspond. Learn how to avoid common communication mistakes, whether linguistic, written, verbal, or unspoken. Discover how different cultures view eye contact, gestures, personal space, and other body language. Find out how behaviors are interpreted by many cultures, behaviors like punctuality, interruptions, providing feedback, and more. Gain tips you can readily implement so that you and your multinational team can interact professionally.

    Tags: Emotional Intelligence

  • More trainings to come!

  • More trainings to come!

  • More trainings to come!

  • More trainings to come!

  • Employee Engagement

    Training Details: LinkedIn, 1 h 22 m

    Description: In this course, strategic HR expert and author Don Phin explains what employee engagement is, what engaged work and leadership look like, and how to bring these qualities to your organization. Don shares tested and proven techniques for how to attract, hire, and retain engaged employees. He explains how to keep that engagement growing through feedback, compensation, and other methods so that your most valuable people remain at your company. He also explains how you can measure and evaluate your engagement efforts.

    Tags: Technical, Emotional Intelligence

  • More trainings to come!

EA/AA

EA journey

Our Admins keep our people on track! Here are curated trainings to equip you with the ninja-level skills needed to keep BrightHouse shining bright, one well-organized spreadsheet at a time.

SR EA/AA

  • Digital & Tech Fluency 101

    Training Details: LAB, 1h 8m

    Description: Tech 101, or Tech for Non Tech Majors. A chance to build your digital foundation & more confidence when you encounter digital conversations with clients and colleagues. Learn the basics including Cloud, API, XaaS to name a few

    Tags: Technical

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    Become an IT Support Technician

    Training Details: LinkedIn, 16h 36m

    Description: Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.

    Tags: Technical, Personal Growth

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    Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications  

    Training Details: LinkedIn, 2h 18m

    Description: "In today's world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users.

    Learning objectives: CPUs, RAM and memory, Input, output, ports, and peripherals, Data storage and sharing, Setting up and configuring a PC, Operating systems, Applications, Managing files, Backups

    Tags: Technical

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    Computer Components and Peripherals for IT Technicians

    Training Details: LinkedIn, 2h 19m

    Description: "IT technicians support a wide variety of hardware, everything from internal processors and hard drives to external monitors and printers—not to mention all the connectors in between. This course is designed to provide a detailed introduction to PC hardware and peripherals. Dan Gookin gives a tour of each component, showing how to add and remove parts and modify settings to meet custom needs. He also explains how to perform maintenance and how to troubleshoot common issues. Whether you're a budding IT professional or someone who seeks a deeper understanding of how devices work, you can gain a foundation of help desk knowledge by examining the steps and techniques demonstrated in this course.

    Learning objectives: Looking inside the computer, Working with connectors and connections, Exploring the motherboard, Working with internal and external storage, Adding expansion cards, Configuring the graphics system, Working with monitors and touch screens, Accessing audio, Connecting and configuring a printer, Making network connections,Setting up gateway,Activating and deactivating Bluetooth"

    Tags: Technical

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    Help Desk Handbook for End Users: Mobile, Networking, Security and Troubleshooting

    Training Details: LinkedIn, 2h 17 m

    Description: Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.

    Tags: Technical

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    Digital & Tech Foundations Learning Journey

    Training Details: LAB, 1h 10m

    Description: As our reality evolves, so do the skills required for current and future conversations with clients and colleagues. Recent events highlight an opportunity to build your digital and tech foundation and unlock your future potential with this curated journey.

    Tags: Technical

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    Troubleshooting Common PC Issues for Users

    Training Details: LinkedIn, 2h

    Description: "Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.

    Learning objectives: Diagnosing the causes of PC issues, Troubleshooting hardware and software, Performing startup and system restore steps, Accessing the Task Manager, Using the Registry Editor, Fixing Windows, Checking and freeing storage, Fixing common printer issues, Troubleshooting audio, Restoring network connectivity

    Tags: Technical

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    Cybersecurity for IT Professionals

    Training Details: LinkedIn, 2h 27m

    Description: "Protect your network from cyberattacks. In this course, Malcolm Shore shows how to use the latest tools to discourage and combat hackers, phishers, and snoops attempting to infiltrate your Windows and Linux systems. Learn what forms cyberattacks can take, as well as the two most common types of protection you can build into your system: antivirus protection and firewalls. Then, learn how to scan your network for suspicious files, detect intruders with Netcat, and identify vulnerabilities at the host level with Nessus scans. Malcolm also shows how to combat application-level threats and monitor packet-level activity on your network.

    Tags: Technical

  • Tech Career Skills: Effective Technical Communication

    Training Details: LinkedIn, 1h

    Description: Today's developers have numerous resources for learning the ""hard"" skills required to succeed in a technical role, but many are missing the soft skills required to excel in their careers. This course focuses on one of the most important: communication. Learn how to work with a diverse team, with different knowledge, backgrounds, and perspectives, and figure out which aspects of communication you can automate—and which need a more personal touch. Instructor Annyce Davis covers how to establish standards and processes, work and communicate as a team, hold effective meetings in an agile workspace, and handle common challenges to communication, from communicating across cultures to communicating across time zones. The skills you develop in this course will help you become a more effective technical communicator and take the next step in your career.

    Tags: Technical

  • More trainings to come!

  • Tech Career Skills: Interviewing Developers

    Training Details: LinkedIn, 40m

    Description: In today’s competitive environment, having a strong personal brand positions you as an industry expert, promotes your influence, and opens the door to opportunities. Instructor Dux Raymond Sy shares his methods for growing a strong personal brand. Dux shows you a three-step approach to identify your strengths, then offers practical ways to demonstrate authenticity and credibility. He helps you identify your target audience and discusses how to convey your messages clearly verbally or in writing. Dux helps you choose which social media channels and industry events to engage with, then covers how to connect and collaborate with industry peers. He goes into how to use blogs, newsletters, and videos to provide value through shared knowledge. Plus, learn about relevant tools to help you scale, automate, and enhance your audience engagement, as well as a four-step method you can use to establish and track personal branding performance indicators.

    Tags: Technical

  • Tech Career Skills: Developing Your Personal Brand

    Training Details: LinkedIn, 40m

    Description: In today’s competitive environment, having a strong personal brand positions you as an industry expert, promotes your influence, and opens the door to opportunities. Instructor Dux Raymond Sy shares his methods for growing a strong personal brand. Dux shows you a three-step approach to identify your strengths, then offers practical ways to demonstrate authenticity and credibility. He helps you identify your target audience and discusses how to convey your messages clearly verbally or in writing. Dux helps you choose which social media channels and industry events to engage with, then covers how to connect and collaborate with industry peers. He goes into how to use blogs, newsletters, and videos to provide value through shared knowledge. Plus, learn about relevant tools to help you scale, automate, and enhance your audience engagement, as well as a four-step method you can use to establish and track personal branding performance indicators.

    Tags: Personal Growth

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    Creating Your IT Strategy

    Training Details: LinkedIn, 45m

    Description: The role of information technology (IT) in organizations has changed dramatically. While historically the role of IT departments has been to support business functions, now they can make their organizations more productive than before. IT professionals are responsible for everything from hardware and networking to social media and data analytics. These technology trends require every organization to take a proactive approach to IT.

    In this course, IT strategy consultant Peter High outlines how to create an agile IT department, measure IT performance, and create the role of business information officer. He also suggests ways in which leaders can change the organizational conversation about technology by sharing the IT mission, co-creating other departments' strategies, and finding areas of alignment.

    Tags: Technical, Leadership

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    Learning Lean IT

    Training Details: LinkedIn, 49m

    Description: "How capable are you, your team, and your organization of responding quickly and efficiently, with quality and continuous improvement, to demands placed on you at high velocity? Lean IT provides a core set of principles, models, and practices to take your capabilities to the next level. This course covers that core set, including concepts such as value, value streams, flow, pull, and perfection. It helps you leverage lean for the current realities and driving needs in IT, especially “continuous everything.” Follow along with instructor David Pultorak to learn the basics of lean IT and prepare for the Lean IT Foundation exam. By the end of the course, you should be able to understand lean IT concepts and apply them to achieve high velocity and quick time to value, quality, and continual improvement.

    Learn more about Lean IT Foundation certification at https://www.leanitassociation.com/certifications/lean-it-foundation/.

    Tags: Technical

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    Starting Your Career in Tech Software Development

    Training Details: LinkedIn, 6h

    Description: Looking to begin your career in software development? In this learning path, gather foundational knowledge—from tips for your tech resume to strategies for rocking your LinkedIn profile—to start your professional journey in software development.

    Tags: Personal Growth

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    Leadership in Tech

    Training Details: LinkedIn, 1h 2m

    Description: Erica Lockheimer successfully rose through the ranks at LinkedIn to become a VP of engineering. In this course, she interviews other leaders—all of whom inspired her own professional journey—about what it takes to carve out a lasting career in the lively, challenging world of tech. Erica chats with a variety of leaders in the tech space, including LinkedIn CEO Jeff Weiner and Tanya Staples, the VP of product, learning content at LinkedIn, about key aspects of their jobs. Along the way, she gleans insights on everything from cultivating awareness as a leader to maintaining a stable work and life balance.

    Whether you're already a seasoned leader or you're just starting out, this course can equip you with the knowledge you need to lead with compassion and take your career to new heights.

    Tags: Leadership

  • Improving Your Conflict Competence

    Training Details: LinkedIn, 46m

    Description: Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.

    Tags: Emotional Intelligence

  • Women Transforming Tech: Tips for Career Success

    Training Details: LinkedIn, 22 min

    Description: The Women Transforming Tech series is focused on helping women interested in working in and staying in the tech industry. It provides authentic, hard-won advice from leading women in tech: director of product engineering Syamla Bandla, venture capitalist Megan Holston-Alexander, author and women's leadership expert Lori Mackenzie, author and tech executive Rashim Mogha, and educator and developer Nitya Narasimhan. This roundtable discussion captures authentic conversation between these industry experts, as they circle around today's top challenges for women in tech. Topics in this discussion include succeeding as an introvert, finding a mentor, influencing change in a junior role, the importance of self-care, and more.

    Tags: Personal Growth

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    Career Insights for Tech Professionals

    Training Details: LinkedIn, 41m

    Description: Are you starting a career in technology—or hoping to get to the next level? This course collects the very best tips and insights that our instructors have learned in their seasoned careers. VPs and MVPs offer targeted advice for today's software developer and tech professional, on topics such as continuous learning, communication, freelancing, and mentorship. Learn what working professionals think are the most important skills and knowledge to land your next job and discover how to invest in the soft skills that make a crucial difference in a successful, life-long career in tech. You can find more information on these instructors in the Career Clinic: Developer Insights series.

    Tags: Personal Growth

  • More trainings to come!

it journey

These IT trainings and resources will empower you to navigate the ever-evolving tech landscape, keeping BrightHouse at the forefront of innovation.

it ic level

it manager level

  • Improve Your Data Governance and Security Skills

    Training Details: LinkedIn, 9h 27m

    Description: Data governance and stewardship are vital skills in an increasingly data-dominated world. Anyone involved in the digital transformation of businesses and institutions needs a solid grounding in managing data and information. Get started learning these necessary skills now!

    Tags: Technical

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    Digital Transformation for Tech Leaders

    Training Details: LinkedIn, 19hrs

    Description: Technology leaders need to be familiar with the technologies that will drive their digital transformation. This learning path introduces these technologies to those responsible for driving their tech strategy. Topics include cloud computing, big data and data science, machine learning and artificial intelligence, blockchain, the Internet of Things, software project management, and security policies. Also explore our Digital Transformation for Leaders and Digital Transformation in Practice learning paths.

    Tags: Technical

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    Succeeding as a First Time Tech Manager

    Training Details: LinkedIn, 43m

    Description: Do you have what it takes to successfully lead a technical team? You were promoted because you exceeded expectations in your individual contributor role—but now you’re evaluated on your team’s performance. This new position can be challenging. In fact, many excellent developers and engineers decide to not opt for vertical growth because they don't want to manage other people. Can you successfully transition from “lone wolf” to leader? Rashim Mogha is a former executive at Oracle, Amazon, and VMware. Join her in this course, as she explains the secrets of being a great manager in the fast-paced, high-stakes world of tech. Learn how to build the right team, implement your company’s vision, create team goals, communicate technical information, effectively lead a global team, and more.

    Tags: Leadership, Emotional Intelligence

  • Creating a Communications Strategy

    Training Details: LinkedIn, 34m

    Description: A communications strategy is the backbone of any good marketing or communications program. It provides a focus, with a clear goal and roadmap for how to best get your message to your target audience, and ensures that your messages are memorable and move people to action. Learning how to craft a communications strategy can help you to be a masterful communicator. In this course, discover ways to identify your audience, build a communications strategy, measure your results, and adjust to feedback. Find out how to break through the noise and connect with your audience clearly reliably and how to respond with consistency when crisis hits.

    Tags: Emotional Intelligence

  • More trainings to come!

  • Winning the '20s in Consumer Goods Technology- IT Benchmarking

    Training Details: LAB, 51m

    Description: Are your CPG clients asking you about digital and tech transformation? Do they want to know how the their peers are investing in capabilities such as Agile, direct-to-consumer, AI & machine learning, and big data analytics? Attend this LAB Talk to find out the answers. In this 4th edition of BCG’s industry-leading consumer goods biennial IT benchmarking survey, learn what it takes to “win the ‘20s in consumer goods technology”.

    Tags: Technical

  • Transitioning From Manager to Leader

    Training Details: LinkedIn, 1h

    Description: Leadership is a skill that can be taught. In this course, executive coach Sara Canaday shares proven strategies to help you shift your mindset from manager to leader. To begin, you can learn how to enhance your personal growth by practicing self-awareness and emotional intelligence, developing an executive presence, and becoming a thought leader. Next learn how to expand your perspective from local to global, innovate by viewing challenges with a fresh lens, and improve your decision-making skills. Lastly, learn how to cultivate and nurture a stellar team: attract top talent, inspire your team, create rapport, and build meaningful relationships. Each chapter of this course is coupled with a coaching story that shows you how to apply these concepts to real-world situations.

    Tags: Personal Growth, Leadership

  • More trainings to come!

  • More trainings to come!

  • Creating Change: Diversity and Inclusion in The Tech Industry

    Training Details: LinkedIn, 46m

    Description: Issues surrounding diversity have troubled the technology industry for years. While tech giants have the ability to architect often thrillingly imaginative solutions, the data—or lack of data—on diversity reveals that these companies are less than innovative when it comes to creating a workforce where everyone has an equal shot at success. This documentary-style course explores this issue, showcasing efforts made at a variety of levels to address the issue of inclusion in tech.

    Learn about four individuals—including Craigslist founder Craig Newmark and Black Girls Code founder Kimberly Bryant—who are leading diversity and inclusion efforts at a variety of levels: developing formalized processes within an organization, serving as a diversity advocate and activist, becoming a vocal ally, and forming an organization to help inspire young girls to pursue a career in tech. Each of these professionals go beyond merely calling attention to the issue of diversity in the tech industry; they share actionable takeaways, and empower viewers to understand that every member of the tech industry—whether they're an employee, manager, leader, or philanthropist—has the ability to affect change.

    Tags: Personal Growth

HR journey

Here are HR trainings to help you elevate your ability to foster a positive and thriving workplace while becoming a champion of employee growth and well-being.

HR ic level

  • Human Resources: Protecting Confidentiality

    Training Details: LinkedIn, 50 min

    Description: As an HR professional or manager in your company, you are privy to financial information, health insurance information, social security numbers, and other sensitive employee and customer data. What is it that needs to be kept confidential legally and what should be included when putting a company policy in place? In this course, veteran attorney Don Phin helps you gain an understanding of confidentially by laying out the main areas to consider. He shares best practices that can help both managers and employees behave within legal and ethical parameters. Learn about nondisclosure and noncompetition agreements, social media policies, cybersecurity, and more.

    Tags: Technical

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    Administrative Professional Tips

    Training Details: LinkedIn, 3 hrs 2 min

    Description: Being an administrative professional is a rewarding and challenging career. This series provides tips to help you stay focused, balanced, and in sync with your boss-and become an invaluable asset to whatever company you work for. Executive assistant and coach April Stallworth helps you develop key skills such as gatekeeping, project management, and navigating office politics. She introduces tools to help you be more productive and efficient, and resources to find answers specific to your industry. She also helps you build your brand and your network, to help pave the way to your next job or promotion.

    Tags: Technical, Personal Growth

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    Compensation and Benefits

    Training Details: LinkedIn, 1 hrs 21 min

    Training Details:To attract and retain top talent, it's crucial for companies to get compensation and benefits right. When employees feel that they're paid fairly for what they do, there's greater incentive for them to excel in the workplace. This course provides an overview of the strategic choices that employers must make when developing a total rewards system. HR expert Wayne Cascio addresses management, policy, and legal issues in developing pay structures, incentive plans, and benefit offerings. He discusses how to establish an effective performance review process, how pay surveys drive decisions about compensation and benefits, the role of HR technology, and more.

    Tags: Technical

  • Strategic Human Resources

    Training Details: LinkedIn, 54 min

    Description: Move beyond administrative HR with its focus on payroll, forms, and policies to develop a strategic focus on your most important asset: people. HR expert Catherine Mattice defines the components of strategic HR planning, including assessing current needs, forecasting the future, and supporting the overall organizational strategy and vision. She helps you define your talent needs, and provide guidance on how to recruit, onboard, train, compensate, manage, and engage employees. She also helps you tie training and other HR activities to business results and ROI—to show your leaders the true value of your HR programs.

    Tags: Technical, Critical Thinking

  • More trainings to come!

  • Human Resources: Working with Vendors

    Training Details: LinkedIn, 25 min

    Description: HR is a big job. Companies of every size rely on vendors to help, whether it's supplying software, training, insurance, or payroll. After the vendors have been found, it's important to build and maintain good relationships. This course helps you understand the ins and outs—and the pros and cons—of working with HR vendors. Instructor Gabriella Parente-Neubert reviews the most common types of HR support services that HR teams outsource, from 401(k) administration to worker's comp, and explains how to hire and set up vendors as well as troubleshoot common problems. Plus, get tips for negotiating your vendor contracts and getting the most benefit from the relationship.

    Tags: Technical, Emotional Intelligence

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    Administrative Human Resources

    Training Details: LinkedIn, 1 hr 25 min

    Description: "HR administration is vital to the success of every business and every employee. Effective HR administrators make sure companies stay compliant with regulations, and keep their employees motivated and engaged. If you are a small business owner who wants a deeper understanding of HR, someone looking for a job in HR, or an administrative professional whose duties include HR, this training course is for you. It provides a general introduction to the role and duties of an HR administrative professional.

    HR consultant Catherine Mattice outlines some of the considerations of the human resources professional, such as balancing the needs of employees with the interests of the organization. She reveals how to conduct an HR audit to identify HR practices that need improvement. She then outlines core HR responsibilities: staffing, training, documentation, compensation and benefits, performance reviews, job descriptions, compliance with state and federal regulations, and more."

    Tags: Technical, Emotional Intelligence

  • Build Skills as a Corporate Recruiter

    Training Details: LinkedIn, 6 hrs 10 min

    Description: Set yourself up for success as a corporate recruiter. Learn the critical role that corporate recruiters play in talent management, as well as how to source talent, screen resumes, interview candidates, and create successful onboarding experiences.

    Tags: Technical, Emotional Intelligence

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    Certification Prep: Professional in Human Resources

    Training Details: LinkedIn, 2 hrs 44 min

    Description: Distinguish yourself from others in the HR field by earning the Human Resources Certification Institute (HRCI®) Professional in Human Resources (PHR) certification. By taking and passing the PHR exam, you indicate to colleagues and potential employers that you boast a deep understanding of both the technical and operational aspects of HR. This course was designed to prepare you to approach your exam day with confidence. Instructor Joanne Simon-Walters provides an overview of the PHR exam content, going over key topics in each of the five functional areas: business management, talent planning and acquisition, learning and development, total rewards, and employee and labor relations. Joanne also provides tips for maximizing the course and crafting an effective study plan.

    Tags: Technical, Personal Growth

  • More trainings to come!

  • More trainings to come!

  • More trainings to come!

HR manager level

  • Finding and Retaining High Potentials

    Training Details: LinkedIn, hr

    Description: CEOs and HR professionals understand that the ability to attract and retain talent is a company's key competitive advantage. In this course, leadership development consultant Katy Sharon explains the challenge of talent management and outlines strategies for finding and bringing the best and brightest employees to work for your organization. She offers tools and techniques to help you identify "high potentials" in your organization and position your company as an employer of choice, and provides a series of interview questions you can use in your hiring process. Katy also includes a sample high-potential career development plan and a guide for planning conversations about retention.

    Tags: Technical

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    Interviewing Techniques

    Training Details: LinkedIn, 1 hr 17 min

    Training Details:Successful hiring means successful interviewing. The right techniques can attract the best talent—while eliminating bias and emotion from the process. With a new generation of candidates on the horizon, it’s a great time to refresh your interview skills. In this course, expert recruiter Barbara Bruno highlights practical strategies for planning and conducting job interviews. Barbara explains how to determine the purpose of the interview, set interview expectations up front, and ask effective questions. She also teaches you how to conduct different types of interviews—including screening, courtesy, and panel interviews—and evaluate and select the best candidate. Plus, learn how to improve the candidate’s experience, stay in touch with new hires, and connect and network with future talent.

    Tags: Technical

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    Diversity, Equity, Inclusion, and Belonging for HR Professionals and Leaders

    Training Details: LinkedIn,6 hrs 7 min

    Training Details:HR staff are on the front lines, for DEIB practices in your company. Employees’ wellbeing and sense of inclusion depends on creating diverse slates, equitable hiring practices, and ways to support all employees. In this path, learn how you can support your entire diverse staff through a DEIB lens.

    Tags: Emotional Intelligence

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    Driving Workplace Happiness

    Training Details: LinkedIn, 49 min

    Training Details:Employers are always looking for ways to increase engagement and decrease turnover. Part of building engagement is creating opportunities for employees to feel happy—because happy employees are more productive employees. Learn what makes people happy at work and how investing a small amount in workplace happiness can make a big impact your company culture and your bottom line. Catherine Mattice Zundel introduces tangible actions that supervisors, managers, and HR professionals in companies of any size can take to drive happiness, from inspiring altruism and reducing stress to removing incivility and providing meaningful work. She also provides tips on driving happiness for different generations: millennials, Gen Xers, and Baby Boomers alike.

    Tags: Emotional Intelligence

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    Strategic Workforce Planning

    Training Details: LinkedIn, 57 min

    Training Details:No company can achieve sustained success without a strong, capable leader at the helm. But what happens when a key person in an upper-management role leaves their post? In this practical course, HR expert Wayne Cascio dives into the subject of strategic workforce planning (SWP). Wayne explains why SWP is critical and shows HR professionals how to craft a plan that ensures that the right employees are placed in critical roles.

    Wayne reviews what SWP is and how it delivers value to companies large and small. He steps through how to build a talent inventory, forecast the internal and external supply of labor, and approach succession planning. Plus, he explains how to tackle global talent management effectively.

    Tags: Technical

  • Preventing Harassment in the Workplace

    Training Details: LinkedIn, 56 m

    Description: Harassment is still pervasive in many workplaces—despite the fact that nearly every organization has an anti-harassment policy in place and offers related training. How can HR leaders—and leaders in general—proactively create safe and healthy workplaces? What are the standards required? In this course, Catherine Mattice Zundel explains how to approach this critical topic so that real, positive change can occur at your organization. Catherine dives into the realities of harassment, defining what it actually is and why many targets choose not to report it. Discover how to help prevent harassment by placing a greater focus on culture in conjunction with policy and training. In addition, learn tips that can help you talk openly about behaviors so that you don't cross boundaries.

    Tags: Emotional Intelligence

  • Hire, Retain, and Grow Top Millennial Talent

    Training Details: LinkedIn, 48 m

    Description: More than one-in-three American workers today are millennials. By 2020, millennials will form 50% of the global workforce. The war for the best and brightest of the millennial generation is on now. Companies all over the world are fighting to hire and retain the best talent. Mother and daughter Lisa and Elizabeth McLeod address the challenges of hiring, retaining, and growing millennial talent in this course. They provide an insightful guide to help managers and leaders ask the right questions in interviews, communicate job expectations, and understand what salary and benefit options are likely to have the most impact. They also highlight the importance of social learning to any learning and development program, and the best communication methods to help millennials grow. Lastly, they outline techniques for providing performance feedback, what incentive plans work best, and how to detect if it is time to let a dissatisfied employee go.

    Tags: Technical, Emotional Intelligence

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    Learn the Skills to Motivate and Develop Employees

    Training Details: LinkedIn, 4 hr 15 min

    Description: After completing this learning path you'll be able to motivate and coach others, create the environment for learning, build employee learning agility, and provide timely guidance and feedback to achieve team and organizational objectives.

    Tags: Emotional Intelligence

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    Communicating Employee Rewards

    Training Details: LinkedIn, 26 m

    Description: We bet you have a great benefits and rewards program… and that your employees don't know much about it. As a business leader, you can increase morale, performance, and retention by effectively communicating the total rewards you offer. This course will help you understand the value of a strong communication plan and assess shortcomings in your current communication of rewards. Instructor and HR consultant Catherine Mattice Zundel provides a detailed step-by-step approach to building a better communication program—and tying it all to employer branding. Use these tips to create exciting messages about why your company is a great place to work.

    Tags: Emotional Intelligence

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    The Human Resources Hero

    Training Details: LinkedIn, 45 min

    Description: As a human resources manager, you want to be a trusted partner who adds value to your organization's bottom line. But for many leaders in the HR space, the administrative and compliance requirements of the role may feel stifling. In this course, instructor Don Phin walks you through some of the more intriguing and engaging aspects of being an HR manager. Don lays out how to set the stage for strategic career growth, create a plan, and manage the emotional challenges you may encounter along the way. He helps you clarify your top objectives, grasp how HR relates to sales, create a plan, leverage time management tools, manage your emotional energy, and more. Upon wrapping up this course, you'll have the tools you need to become an HR hero (and boost your salary in the process).

    Tags: Emotional Intelligence, Personal Growth

  • Building a Performance Management System

    Training Details: LinkedIn, 52 mins

    Description: An effective performance management system drives employee performance and behavior in the right direction. It's more than a series of forms; it comes from the top and is tied to company culture and values. Learn how to build an effective performance management system that drives your organization's success in this course with Catherine Mattice Zundel. Discover a simple model for setting expectations, appraising performance, coaching employees, and documenting disciplinary measures. Discover how to involve leaders and managers in the program, and tie it back to the organization's vision, mission, and core values. Catherine also reviews other important best practices, such as continuous coaching and feedback, and the importance of documentation.

    Tags: Technical, Emotional Intelligence, Personal Growth

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    Hiring Contract Employees

    Training Details: LinkedIn, 55 mins

    Description: "The independent contractor (IC) workforce continues to grow in the U.S. There are times when this relationship is looked upon favorably by the law, and times when it is not. Independent contractor status triggers numerous concerns, including liability exposures, insurance coverages, tax payment obligations, property ownership, employee status, benefits eligibility, and more. This course was designed to help HR executives, recruiters, and others in management stay on the right side of the law when it comes to hiring and managing independent contractors. Learn about the legal requirements for classifying ICs, the benefits of hiring ICs, how to prevent misclassification claims, and more.

    DISCLAIMER: This course addresses US law concepts that may not apply in all countries. LinkedIn (including Lynda.com) and the instructor are not giving legal advice. Neither Linkedin (including Lynda.com) nor the instructor represent you. The information conveyed through this course is similar to a college or law school course; it is not intended to give legal advice, but instead to communicate information to help viewers understand the basics of the topic presented. The views and legal interpretations presented in this course do not necessarily represent the views of LinkedIn or Lynda.com."

    Tags: Technical

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    Improving Employee Performance

    Training Details: LinkedIn, 1 hr 4 mins

    Description: A central goal of any manager is to help their employees produce good work, and enhance their ability to do this work over time. But while the concept of performance management isn't new, the methods used to accomplish it have changed. Today's managers must contend with a variety of different factors, including a shortage of skilled labor and boomers leaving the workforce as millennials enter it.

    In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.

    Tags: Emotional Intelligence, Effective Teaming

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    Pay Strategy

    Training Details: LinkedIn, 31 mins

    Description: Having a solid, intentional pay strategy for your organization has never been more important. Author Lynne Prescott discusses the impact pay has on your organization and employees and shares ways to create a pay strategy that meets your organization’s unique needs. You can also hear about three key considerations when designing your strategy that will help attract and retain talent. Finally, Lynne offers practical methods you can implement to support the pay strategy approval process and ensure your pay strategy is successful.

    Tags: Critical Thinking

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    Creating an Employee Handbook

    Training Details: LinkedIn, 36 mins

    Description: Truly effective employee handbooks don't just help companies remain compliant with the law—they can also express an organization's culture and vision. In this course, join veteran attorney Don Phin as he discusses the legal reasons to have a handbook, the cultural aspects of this important document, and how to share your finished handbook with employees. Don goes over a variety of key topics, including codes of conduct, at-will employment and other disclaimers, leave management policies, preventing sexual harassment and other employment claims, and using the handbook to reflect your company culture. Plus, discover how to use today's digital technologies to bring your employee handbook to life.

    Tags: Technical

  • Leadership and Strategic Impact

    Training Details: LinkedIn, 1 hr 28 m

    Description: Human resources must a be an equal partner in defining an organization's strategy. But compared to its financial, technology, and customer counterparts, HR strategy can feel vague and disconnected from the core mission. How can HR step up to lead? By focusing on pivotal priorities, asking clarifying questions, and following proven frameworks. In this course, award-winning HR guru, researcher, consultant and coach John Boudreau shows how to drive impact, efficiency, and effectiveness of HR investments using his HC BRidge methodology. He shows how to ask the right questions, avoid the obvious (often wrong) answers, and define the talent, relationships, and pivotal processes that will have the biggest impact on company success. Using this toolkit, you build a sustainable HR strategy that will guide your choices and keep them in line with the rest of the organization. Plus, learn how to use bottlenecks to spot priorities, and measure the impact of your new strategy.

    Tags: Technical, Critical Thinking

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    Organizational Learning and Development

    Training Details: LinkedIn, 53 m

    Description: To attract and retain top talent, organizations need to provide opportunities to learn and grow. Learning and development (L&D) programs have become a critical talent management tool, helping leaders, managers, and recruiters build their talent pipelines. In this course, expert and consultant Britt Andreatta shares how to build an L&D program to attract and retain talent and help employees develop the skills that keep your organization competitive. She shares how to adapt your program over time, assess your organization's level of maturity, and design a learning program that maps to your organization's maturity level. She covers adult learning theory and methods, outlines the basics of instructional design, and explains the different kind of learning programs available to you.

    Tags: Technical

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    Performance & Development for Line Managers

    Training Details: LAB, 13 hrs 38 min

    Description: Learn more about Perform, Develop, Grow (PDG) and how you can use PDG, enabled by Workday, to unlock your potential and drive career success. Additional curated resources are provided to support Dynamic Discussions, including Year-End conversations.

    Please note this course is intended primarily for BST employees participating in Perform, Develop, Grow. At this time, employees at Digital Ventures, Expand, Inverto, and ValueScience employees and certain Global Specialty Business (GSB) employees will not participate in Perform, Develop, Grow.

    Tags: Technical, Personal Growth

  • Managing Employee Problems

    Training Details: LinkedIn, 1 hr 16 mins

    Description: Every company has people problems. Managing them is one of the core responsibilities for human resources. So how should an HR professional approach the inevitable conflicts that can arise in the workplace? In this course, JoAnn Corley explains the role of an administrator—enforcing policy and legal rules—as well as the need and role of an advisor—coaching and viewing problems as opportunities for growth. First, get an overview of the most common employee problems and why they can present a legal risk to your company. Then learn why, as with most HR functions, problem management starts by putting a good process in place. Discover the importance of training and documentation, and find out how to circle back to the employee handbook when problems occur. JoAnn also explains how to move from the administrator to the advisor mindset by having conversations with employees and partnering with their managers to move situations forward. She shares real-life scenarios that allow you to see how to handle problems in practice, and possibly even anticipate problems before they happen.

    Tags: Emotional Intelligence

  • Running Company Onboarding

    Training Details: LinkedIn, 42 m

    Description: The first step in converting a promising job candidate into a successful employee lies in your organization's onboarding process. How can you improve an employee's first days and weeks on the job? How can you create long-term employee engagement and growth? How do you make sure onboarding is consistent from team to team? In the course, HR professional Jeff Toister shows how to build a successful company-wide onboarding program. He helps you determine the contacts, equipment, and training employees need to be effective, and define an engaging onboarding experience that excites new hires. He helps you identify key onboarding stakeholders (including recruiters, trainers, and managers), establish goals and milestones to evaluate employees' progress, and develop a first-rate training program to show new hires how to do their jobs.

    Tags: Technical, Emotional Intelligence

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    Hiring and Developing Your Future Workforce

    Training Details: LinkedIn, 1 hr 29 mins

    Description: News headlines are full of stories about the dramatic changes in the world of work, fueled by automation and globalization. In the face of such constant change, how can managers and leaders grow and develop an organization's talent? Gary A. Bolles is the co-founder of eParachute, which develops software and strategies in partnership with his father, author of the bestselling book What Color is Your Parachute? This course draws on more than 40 years of career research to help leaders and managers understand the essential skills needed for a constantly-changing world, and how hiring and work need to be redefined in this brave new era. Gary walks through the critical steps needed to develop your current workforce, helps you understand the changing roles of the managers and leaders of today's workers, and offers new insights into planning for tomorrow's workforce needs.

    Tags: Emotional Intelligence

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    Helping Your Employees Meet Retirement Goals

    Training Details: LinkedIn, 43 mins

    Description: HR is now the frontline for retirement planning and preparation. Gen X and Gen Z employees want more control of their financial futures—while Baby Boomers are preparing to launch the next chapter of their lives. This course empowers HR reps with critical knowledge to advise their employees and their company on financial retirement options. Investment advisor and financial advocate Jane Barratt explains what HR’s role in retirement planning is, and the different types of retirement plans that companies can offer, including benefit plans like pensions and contribution plans like 401(k)s. She explains how to build a successful retirement program from the ground up, and support employees on their journey—without overstepping your bounds. Plus, get tips for interacting with benefits providers and getting employees involved early, so they can retire in comfort later on.

    Tags: Emotional Intelligence, Technical

  • Building High-Performance Teams

    Training Details: LinkedIn, 43 mins

    Description: High-performing teams are critical to maintaining an organization's competitive advantage. These teams consistently show high levels of collaboration and innovation, and outperform their peers. In this course, leadership-training expert Mike Figliuolo shows you how to create and lead the teams that get more done for their organizations. Learn about the seven elements of a high-performance team, and the techniques necessary to set direction, gather and deploy the right resources, prioritize work, motivate employees, and help team members develop their individual strengths.

    Tags: Emotional Intelligence

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    Developing Adaptable Employees

    Training Details: LinkedIn, 51 min

    Description: Workplace change is a constant. To successfully achieve business goals in this landscape, managers need to help their employees learn how to adapt to changing conditions. In this course, eParachute founder Gary Bolles outlines why workers—and managers—need to be adaptive, and what skills managers can help employees develop in order to be resilient. He also expands the discussion to include how to develop adaptive teams, and discusses the future of adaptive work.

    Tags: Emotional Intelligence, Effective Teaming

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    Using Metrics to Drive HR Strategy

    Training Details: LinkedIn, 50 min

    Description: Become a strategic HR partner in the success of your organization. Metrics can help you assess the cost and impact of HR initiatives. The findings can help determine how the business moves forward, and where you need to focus your resources to help employees thrive. Join Catherine Mattice Zundel, an HR consultant and trainer, as she shows how to use metrics to reframe HR as an investment vs. cost center, and elevate your career as you partner with organizational leaders to grow the business. Learn what to measure and why throughout the employee life cycle, from recruiting and onboarding through growth and retention. Plus, find out how to measure your own impact, and discover the different software options that are available to help you gather your data.

    Tags: Technical———————————————————

Finance journey

From budget brilliance to financial forecasting, these hand-picked trainings are tailor-made to elevate your analytical skills and ensure BrightHouse's fiscal success.

Finance ic level

  • Financial Analysis Primer 1 of 5

    Access Training: LAB, 30 min

    Description: Learn to calculate key ratios (profitability, working capital, liquidity and solvency). Learn to evaluate ratios with trend and competitor analysis and dive deeper on specific metrics with segmental and contribution analysis, DuPont ratio matrix and TSR.

    Tags: Technical

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    Financial Analysis Primer 2 of 5

    Access Training: LAB, 25 min

    Description: Learn how to identify relevant costs, the difference between relevant costs and accounting costs, calculate relevant costs for different cost types (material, labor and assets) and how to apply relevant costs when making short-term decisions.

    Tags: Technical

    ________________________________

    Financial Analysis Primer 3 of 5

    Access Training: LAB, 25 min

    Description: Learn the most commonly used investment appraisal techniques - payback, ROCE, discounted cash flow - and how to use them effectively. The advantages and disadvantages of the techniques are discussed as well as the risk and sensitivities of the process.

    Tags: Technical

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    Financial Analysis Primer 4 of 5

    Access Training: LAB, 25 min

    Description: Learn about the process of preparing and implementing a budget plan, discover the pros and cons of various approaches to budget preparation, and explore the principles of variance analysis.

    Tags: Technical

    ________________________________

    Financial Analysis Primer 5 of 5

    Access Training: LAB, 20 min

    Description: Learn about the nature of different costs, the main costing techniques, and how different cost structures affect profitability.

    Tags: Technical

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    Develop Your Finance and Accounting Skills

    Access Training: LinkedIn, 10 hrs 10 min

    Description: Dive into concepts like financial analysis, accounting, and budgeting. Learn how to use financial data to diagnose business conditions, identify issues, and develop plans. Explore processes to determine how money will be spent to get work done and see how to set and maintain realistic budgets.

    Tags: Technical

  • More trainings to come!

  • More trainings to come!

  • Become a Financial Analyst

    Access Training: LinkedIn, 9 hrs 55 min

    Description: A financial analyst evaluates current and historical economic and business data to identify trends that influence business decisions. Gain the skills that make a successful financial analyst, including understanding financial statements, working with economic data, and analytical analysis skills.

    Tags: Technical

  • Finance Excellence  

    Access Training: LAB, 1 hr

    Description: In light of various challenges such as quickly changing market conditions, a truly excellent finance organization needs to support a firm's operative businesses at minimal costs, set strategic directions, and enhance business transparency.

    In this training session, James and Frank present BCG's proven approach to optimizing a client's finance organization in an effective and sustainable way. BCG's Office of the CFO experts discuss the most important topics arising in the course of finance transformations beginning from the selection of an adequate organizational structure to streamlining finance processes and enabling client's staff. Case examples, best practices, and an open discussion enrich this training session.

    Tags: Technical

  • More trainings to come!

  • Corporate Finance Foundations

    Access Training: LinkedIn, 1hr 25min

    Description: The financial choices a company makes can impact its performance and valuation—which makes corporate finance an important topic for executives, managers, and accountants alike. Learn the basics of corporate finance and its impact on decision-making and growth. In this course, professors Jim and Kay Stice lay the foundation for how corporate finance works and make the connections between business activity and finance. They discuss the role of risk in financial decision-making, the benefits of diversification, how short- and long-term financing can impact cash flow and business operations, and the various ways businesses use equity or debt to finance corporate capital. Plus, learn about the mysterious capital asset pricing model, CAPM.

    Learning objectives

    Describe the activities involved in finance.

    Interpret the term “beta” and how it is used in the capital asset pricing model.

    Describe how the inflation rate and the risk-free rate are related.

    Explain the meaning of capital structure.

    Calculate the WACC from the interest rate, rate of return, and capital structure.

    Estimate the present value of different payment schemes.

    Tags: Technical

  • More trainings to come!

Finance manager level

  • Finance and Accounting Tips

    Training Details: LinkedIn, 3 hrs 55 min

    Description: Are you curious about the financial details of big companies like Walmart and Boeing, but shy away from further investigation because you don't consider yourself a numbers person? In this series, accounting professors Jim and Kay Stice—who have been exploring financial information for a combined 60 years—break down essential accounting and finance concepts into manageable, bite-sized chunks. They help you understand the balance sheet, debits and credits, company operating cycles, and more. In addition, they explain where to find accounting information in the real world, and what to do with it once you have it.

    Tags: Technical

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    Excel for Corporate Finance Professionals

    Training Details: LinkedIn, 2 hrs 25 min

    Description: Discover how to use Microsoft Excel for the bread-and-butter tasks required by corporate finance and financial planning and analysis (FP&A) professionals. In this hands-on course, professor Michael McDonald steps through how to leverage this powerful tool to pick corporate investments, determine your firm's cost of capital, and perform operational budgeting. Michael steps through how to estimate weighted average cost of capital (WACC), build a budget, perform stress testing and scenario analysis, and more. Throughout the course, Michael includes exercises—together with downloadable exercise files—that can provide you with a practical understanding of these key topics.

    Tags: Technical

  • More trainings to come!

  • More trainings to come!

  • Finance Strategies for Business Leaders

    Training Details: LinkedIn, 54 min

    Description: Finance is an important part of any business, and even if finance does not seem like it’s part of your job—it’s still part of your job. The finance leaders in your organization play a critical role in keeping your company afloat, both today and in the long term. As a leader, the best thing you can do to help ensure financial success is to make sure the right people are making the right short-term tactical and long-term strategic decisions.

    In this course, Jason Schenker demystifies the strategic decisions that finance leaders make, as well as how business leaders outside of finance can contribute to their success. Jason lays out strategies for structuring a financial management plan for your organization. He helps you identify the choices and tradeoffs between investing in growth and taking out earnings or profits. He looks at various kinds of financial risks, as well as how audits can help address risk. Plus, he shares long-term strategies for keeping your company's finances in check.

    Tags: Critical Thinking

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    Financial Modeling and Forecasting Financial Statements

    Training Details: LinkedIn, 1 hr 53 min

    Description: Financial reports are not just summaries of the past—they also include predictions for the future. In fact, most financial institutions are more interested in future performance than historical trends. Banks want to know your future cash flow; investors want to know future profits. In this course, Jim and Kay Stice explains how to create forecasted financial statements for your company. Learn how to use past data such as cost of goods sold, depreciation expenses, and levels of inventory, and understand what caused those numbers to fluctuate over time. Then you can learn how to use the information as the basis for forecasting, applying a simple but powerful equation: assets = liability + equity. You get hands-on practice building three different documents: a forecasted income statement, a forecasted balance sheet, and a forecasted statement of cash flow. Throughout the course, Jim and Kay use famous business cases—like Home Depot’s 1985 cash-flow crisis—to illustrate the importance of accurate financial forecasts and their impact on business decisions.

    Tags: Technical

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    Financial Analysis: Making Business Projections

    Training Details: LinkedIn, 1 hr 17 min

    Description: Estimating future financial performance plays a big part in the life of start-ups and corporations large and small. By looking ahead, companies can proactively manage changes. Start-ups can use projections to build business plans and raise capital. This course is about making those financial projections: not by predicting the future, but by learning from past performance. Rudolph Rosenberg shares the techniques used by financial planning professionals to build robust financial projections using Microsoft Excel. He shows how to combine two approaches—bottom up and top down—into a well-rounded projection that will help you analyze revenue and expenses, anticipate changes, and incorporate company goals in a realistic picture of your company's future.

    Tags: Technical, Critical Thinking

  • Transforming to Lean Finance Function

    Training Details: LAB, 30 min

    Description: Many finance functions seem to be stuck in a rut. The symptoms are often easy to see. Teams manually produce the same reports, year after year-long after they have stopped being useful to management. Experts spend too much time making sure their numbers are right and not enough time figuring out what the numbers mean or what to do about them. And CFOs are often too caught up in their function’s highly specific challenges to understand what best-in-class performance looks like and how to achieve it. In this LABtalk Session, we will jointly explore how innovative companies combine a lean approach to finance with a mid-term step-up of their function’s value creation agenda and how you can take these learning to your clients.

    Tags: Technical

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    Corporate Finance: Robust Financial Modeling

    Training Details: LinkedIn, 44 min

    Description: Creating a sound financial model can empower businesspeople and organizations to make informed decisions on a quantitative level. Learn how to design a financial model and find out how it can benefit your business. Discover ways to plan for the unknown. Instructor Joshua Richin teaches the tools you’ll need, covering the importance of soft skills and how financial modeling can empower thought leaders. Once the model is created, learn how to present it to stakeholders and how to demonstrate flexibility through scenario analysis.

    Tags: Technical

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    Cost Reduction Tips - How To Cut Costs And Maximize Profits

    Training Details: LinkedIn, 2 hrs 19 min

    Description: Cost reduction is about making more out of less. By cutting some of its most significant sources of waste and overspending, a company can increase its earnings—all without generating any growth in sales. In this course, instructor Chris Croft conducts a detailed tour of some of the best ways to save. Discover how to identify your most profitable customers (and which ones are actually costing you money). Learn how to cultivate a work environment that energizes employees and boosts their efficiency. Plus, explore techniques for handling costs that are unrelated to people, including how to more effectively manage inventory and spot ways to enhance your IT systems.

    Tags: Technical, Emotional Intelligence

  • How Blockchains Will Change Business

    Training Details: LinkedIn, 1 hr 4 min

    Description: "Blockchains are poised to disrupt entrenched industries and shatter conventional business models. Train your brain to see the opportunities and challenges of this next wave of digital change, before the way we do business is again reshaped by new technology. This jargon-free course can help you get up to speed. Join Alison McCauley, the best-selling author of Unblocked: How Blockchains Will Change Your Business (and What to Do about It), as she goes over what blockchains offer companies, as well as how this technology will impact everything from finance to HR.

    Alison begins by explaining what blockchains accomplish, how they make it safer for everyone to work together, and where they do—and do not—deliver value. Then, she details the new tools that blockchains offer business, including how they can help you discern what's real from what's false in your digital world. Plus, learn how blockchains can impact different departments within your business, from finance to HR."

    Tags: Critical Thinking

  • Unlocking Value in the Finance Function

    Training Details: LAB, 45 min

    Description: CFOs today face increasing demands to promote value creation across the organization. They are actively involved in providing strategic direction, optimizing resources and overseeing performance. BCG's experts at the Center for CFO Excellence help engage with CFOs to transform the finance function. This session will provide an overview of BCG's CFO offerings, demonstrating examples of CFO diagnostics and transformation using two tools: the CFOx Index and the Finance Processes Library.

    Tags: Technical

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    Financial Forecasting with Big Data

    Training Details: LinkedIn, 1 hr 21 min

    Description: "Big data is transforming the world of business. Yet many people don't understand what big data and business intelligence are, or how to apply the techniques to their day-to-day jobs. This course addresses that knowledge gap, giving businesspeople practical methods to create quick and relevant business forecasts using big data.

    Join Professor Michael McDonald and discover how to use predictive analytics to forecast key performance indicators of interest, such as quarterly sales, projected cash flow, or even optimized product pricing. All you need is Microsoft Excel. Michael uses the built-in formulas, functions, and calculations to perform regression analysis, calculate confidence intervals, and stress test your results. You'll walk away from the course able to immediately begin creating forecasts for your own business needs."

    Tags: Technical

  • Behavioral Finance Foundations

    Training Details: LinkedIn, 2 hrs

    Description: When it comes to money, even the most rational people can be swayed by bias and emotion. Behavioral finance uses psychology to explain why investors make bad financial decisions. In this course, professor Michael McDonald explores the basics of behavioral finance and how it impacts market performance as well as individual decision-marking and personal investment strategy. Learn how personal history, appetite for risk, and difficulty with probability estimation impact investing and the different financial vehicles available to mitigate risk. Discover how biases such as anchoring and framing affect investors, and how sentiment and anomalies impact the stock market. Finally, learn practical investment strategies to remove bias and make sure you are making sound trading decisions.

    Tags: Technical, Critical Thinking

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    Forecasting Using Financial Statements

    Training Details: LinkedIn, 2 hrs 5 min

    Description: Learn where a company is headed and the resources it will need to succeed. Forecasting Using Financial Statements provides a deep dive into the mathematics of financial forecasting. Dig into the numbers and find out how to build a complete forecast from start to finish, using Excel or Google Sheets. Yash Patel dissects an income statement and balance sheet to calculate pro-forma predictions for revenue, equipment, sales cost, and more. He also shows the math behind simple forecasting techniques, such as the naive approach, simple moving average, and exponential smoothing. He also shows how to build cash flow projections, calculating earnings before interest and taxes, depreciation and capital expenditures, and net working capital. Yash also uses data to create regressions that can extrapolate and forecast for a given independent value. By the end of this course, you should be able to provide projections for a business using nothing more than commonly available financial statements.

    Tags: Technical

  • Understanding Your MDP Stakeholder

    Training Details: 6 hrs

    Description: Purpose: To improve the interaction between MDPs and Finance Function by creating a deeper understanding of the most relevant stakeholder group - MDPs Target audience: Senior MSD+ Finance staff with direct interaction with MDPs and Senior Leaders in BCG. Learning Objectives: - Introduce BCG as a company and an ecosystem from different perspectives - Deep dive on understanding the life of the consulting staff and their different ways of working - Explicitly carve out the specific needs

    Tags: Technical, Critical Thinking

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    Staffing and More (SAM)

    Training Details: 8 hrs

    Description: Follow this segmented pathway that will equip you with all the learnings required to enable you to use SAM effectively!

    Tags: Technical

  • Difficult Conversations

    Training Details: LAB edcast PPT (140 slides)

    Description: Learn ways to say “no” or push back, while maintaining your relationships with customers or even your most senior stakeholders

    Tags: Emotional Intelligence

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    Communicate with Impact

    Training Details: 1 hr

    Description: Are you confident that your communications are well-structured and clear, that they convey your key message and strengthen relationships? Learn BCG techniques and hear tips from BST senior leaders to improve your verbal and written communications and effectively get your point across

    Tags: Emotional Intelligence

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    Your Purpose and Your PR: Managing Stakeholder Relationships

    Training Details: LAB edcast PDF (3 pages)

    Description: How to utilize PR to best manage your stakeholder relationships and build partnerships with real value

    Tags: Emotional Intelligence, Effective Teaming

  • More trainings to come!

  • Understanding the Case Team Experience

    Training Details: LAB edcast Video (1 hr 40 min), PPT (37 slides)

    Description: Learn from a former BCG MDP, who will share the lifecycle of one of his previous cases, from proposal to payment.

    Tags: Technical, Project Management

staffing

Here are specialized training modules that will supercharge your resource management prowess, ensuring that BrightHouse continues to be staffed with the best and the brightest.

  • More trainings to come!

  • More trainings to come!

  • More trainings to come!

  • More trainings to come!

  • The Superbosses Playbook

    Access Training: LinkedIn

    Length: 50 min

    Description: What makes certain business leaders so effective at motivating and inspiring their teams? How do they promote their top talent? And how can you become a “superboss” like them? These questions and others are answered in this audio course, which covers the essentials for becoming an exceptional leader. Professor Sydney Finkelstein, bestselling author of Superbosses and director of the Center for Leadership at the Dartmouth Tuck School of Business, reveals key lessons for managing like a pro. Find out what type of superboss you are. Understand how to be hands-on with your team without micromanaging. Plus, learn ways to level up your leadership style and bring your team, your company, and yourself to new heights of success.

    Tags: Leadership

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    Balancing Multiple Roles as a Leader

    Access Training: LinkedIn

    Length: 36 min

    Description: As a leader, you're expected to do more than just manage people. Your employees and colleagues look to you as a subject matter expert, a coach, an agent of change, and more. In this course, leadership expert Sara Canaday dives into the different roles leaders play—from manager to motivator—and shares strategies that can help you effectively balance them for greater success. Discover how to assess what each of your leadership roles require and move seamlessly between each one.

    Tags: Leadership

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    Culture Code

    Access Training: LinkedIn

    Length: 20 min

    Description: How can you get the best performance out of a group? In his 2018 book, The Culture Code, Daniel Coyle delves into this topic, sharing research and personal insights that managers and employees can leverage to better understand group dynamics. This audiobook summary distills The Culture Code into a series of concise strategies for giving your team purpose and cultivating a positive company culture. Get tips that can help you boost your listening skills, build a sense of closeness in your group, connect a group to their mutual purpose, and more.

    Tags: Emotional Intelligence

  • Being a Good Mentor

    Access Training: LinkedIn

    Length: 1 hr

    Description: Becoming a mentor gives you a way to share your wisdom and knowledge with someone less experienced. People who mentor also benefit; studies have shown they often earn more money and promotions than nonmentors. But there are some important guidelines to consider before you start this mutually beneficial relationship. In the course, professor Ellen Ensher, author of Power Mentoring, explains how to get to know your protégé, shares the dos and don'ts for appropriate self-disclosure, and helps you develop a structure and agenda for each mentoring meeting.

    She also offers guidance on building trust and chemistry, providing feedback, and helping your protégé make critical career and work decisions and become resilient in the face of challenges. She also helps you address common obstacles, including a protégé that fails to meet expectations or violates trust, and explains how to gracefully exit the relationship.

    Tags: Emotional Intelligence

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    Compassionate Directness

    Access Training: LinkedIn

    Length: 40 min

    Description: In any organization, communicating with directness is vital to success. But to build a truly healthy culture, directness must go hand-in-hand with compassion. When you combine these qualities, the result is truly powerful, creating a culture of increased clarity and productivity that also values and respects people's essential humanity. In this course, Arianna Huffington and Joey Hubbard discuss the art of effective, compassionate communication, giving you tools and strategies to be a more honest, kind, and director communicator.

    Tags: Emotional Intelligence

  • More trainings to come!

  • More trainings to come!

all Directors

  • Setting Team and Employee Goals Using SMART Methodology

    Access Training: LinkedIn

    Length: 55 min

    Description: Employee goals should be driven by the organization's needs—whether it's to cut costs, drive revenue, or build skills—and keep employees motivated to succeed. Mike Figliuolo, managing director of thoughtLEADERS, helps you set employee goals that are SMART: specific, measurable, achievable, relevant, and time-bound. Using the SMART framework, he shows you how to develop goals that are achievable and appropriate to your employees' roles.

    Mike walks you through bottom-up, zero-based, commit, and stretch goals. He also helps you use goals to change behaviors, build new skills among employees, and make goals actionable with incentives. He concludes with a comprehensive plan for setting and implementing goals, and tips on dealing with challenges such as conflicting goals.

    Tags: Leadership

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    Scaling Up Excellence

    Access Training: LinkedIn

    Length: 18 min

    Description: Organizations need to be able to scale to survive. In their 2014 book, Scaling Up Excellence, Robert I. Sutton and Huggy Rao share research-backed strategies that can help organizations replicate excellence in new places and successfully scale. This audiobook summary distills some of the key lessons in Scaling Up Excellence into a series of concise clips. Learn how to navigate between standardization and local variation, find the approach that best fits your company, eliminate redundant processes, clear out negative practices, and more.

    Tags: Project Management

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    Built to Negotiating the Nonnegotiable

    Access Training: LinkedIn

    Length: 20 min

    Description: Negotiating the Nonnegotiable by Daniel Shapiro offers insights into a new framework that can be applied to solve stubborn conflicts in both our personal and professional lives. This audio-only summary distills the framework into digestible lessons, emphasizing the importance of the “tribal mind” while also illustrating how we actively address emotional pain and the role of identity in conflict resolution. Discover the two factors behind conflict, explore the tribes effect, and learn to build better relationships by confronting taboos and myths that charge conflict. Plus, discover how to leverage the SAS system to achieve reconciliation—even in the most intense disagreements.

    Tags: Technical, Emotional Intelligence

  • Start with Why: How Great Leaders Inspire Everyone to Take Action

    Access Training: LinkedIn

    Length: 13 min

    Description: What do most great leaders and captains of industry have in common? They center their approach around a compelling "why." And by clearly communicating their distinct purpose, they successfully rally people together and motivate them to take action. In Simon Sinek's 2009 book, Start with Why, he explores what distinguishes some of the most innovative people and businesses of our time, and how you can leverage your understanding of their success to become more fulfilled at your job, inspire others, and create a business that's powered by motivated employees. This audiobook summary distills Simon's book into a series of bite-sized insights that you can leverage in your own life.

    Tags: Leadership

  • Sanyin Siang on Strategic Mentoring

    Access Training: LinkedIn

    Length: 9 min

    Description: While the mentorship-apprenticeship model is as old as the trade guilds, one’s ability to mentor plays a deeper role in today’s complex business environment. Strategic mentorship, which emphasizes professional growth through the mentorship of others, is no longer an option, but an imperative for effective leadership. In this course, join Sanyin Siang—the executive director of the Fuqua/Coach K Center on Leadership & Ethics (COLE) at Duke University—as she explains how to become a strategic mentor in your organization. After highlighting the benefits and potential outcomes of strategic mentoring, Sanyin shares specific tactics for promoting your own personal growth as you develop talent within your organization.

    Tags: Leadership, Emotional Intelligence, Personal Growth

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    Humble Leadership

    Access Training: LinkedIn

    Length: 13 min

    Description: In a world characterized by volatility, uncertainty, complexity, and ambiguity (VUCA), versatile leadership makes more sense than the shopworn model of lofty corporate heroes and disruptors, who are supposedly invincible. The future of work requires a more personal style of leadership. This audio-only summary of the popular book by Edgar H. Schein, a management scholar, and his son Peter A. Schein, an expert on organizations, explains how to achieve cultural change through humble leadership. The theme picks up on their previous books, Humble Consulting and Humble Inquiry. Their guidance will be especially useful to coaches, mentors, and HR officials who work on leadership development.

    Tags: Leadership

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    Leading Organizations: Ten Timeless Truths

    Access Training: LinkedIn

    Length: 13 min

    Description: McKinsey senior partners Scott Keller and Mary Meaney examined 20 years of queries to their firm and went through Harvard Business Review articles since 1976 to identify the most important, queried, and written-about management topics in that time span. They found “ten timeless truths" about leadership and management practices and compiled them in a well-referenced manual: Leading Organizations: Ten Timeless Truths. In this audio-only summary of their book, produced by getAbstract, Keller and Meaney provide a smart introduction to the most important tasks for any leader. Even if the authors only spark your further reading and research, their 10 overviews—including concrete, applicable steps and case studies—provide a great place to start, especially if you’re new to leadership.

    Tags: Leadership

  • More trainings to come!

CONGRATULATIONS on

reaching the peak

As you approach the final stage of this journey, let the strides you've taken and the skills you've honed empower you to explore new skills and trainings. Visit our library for more!